Alert system

Healthquest has an alert code system built in, mimicking the code colors AHS uses. This is vital for keeping patients, staff, and practitioners safe within the clinic, reaching out for help to all Healthquest users within the clinic.

 

Activate this feature in program setup > admin > select ‘use alert system’.

1. Alerts will be available in the instant messaging window, click ‘send alert’.
   
2. Click help on the tabletop menu, hover over alerts, and select the applicable code.
   
3. If activated, press F7 to send a panic alert.
   

  

Once one of these buttons has been selected, the panic window will open.

Type in any additional information in the text box, then click ok.

Everybody logged into your database will receive the following message in the instant messaging window in the top half.

The alert will display user, date/time, site #, alert type, description and colour. If it is a doctor activating the alert, and they have a patient on their schedule that is ‘In Room’, the alert will display the room and patient name.

 

The only users who can clear an alert are the users who sent the alert and users with administrator access. Alerts can be cleared with these steps:

1. Click the ‘X’ by the alert.
   
2. Enter your password to log into Healthquest with.
   
3. Click ok.
   

• Related Articles

• 4.4.62 - Healthquest version - Nov. 6th, 2024

  1. Corrected an issue that prevented the web browser from displaying correctly in certain scenarios. 2. Addressed a bug where lab results were not showing the observation date in specific cases. 3. Implemented various bug fixes and performance ...

• 4.4.72 - Healthquest version - Jun. 27th, 2025

  1. *New* Form Fields - Added new form fields for PrescribeIT® Pharmacy Relations. These 'Pharmacy' labelled form fields are found under 3rd Party. 2. *New* HQCloud - Added an option to prompt users for redirected fax and label printers at login ...

• Intake forms app setup

  Set up the Healthquest intake forms app on a clinic tablet (apple or android) for patients to use in the clinic, to complete forms electronically instead of paper. Go to the applicable app store and download Healthquest intake forms. Configure the ...

• Instant messaging

  Instant messaging is a communication feature for staff, and practitioners, separate from all patient records. Using it is a convenient way to communicate with team members without the need to physically approach them or make a phone call. Instant ...

• 4.4.43 - Healthquest version - Feb28th, 2024

  Worklists/Referrals - Non-users can now be hidden from the employee dropdowns. System administrators can toggle this setting in Program Setup > System > Include Non-Users in Employee Dropdowns. Improved the loading speed of the reference panel in ...