Booking a virtual appointment

Booking a virtual appointment

Drag a patient from the shuttle bay onto the schedule on the desired date and time.

  1. As the appointment details window opens, select the appointment type as normal.
  2. Then check off the method of appointment as virtual – this is important as it will create a link for the video call that will be sent to the patient.
  1. Once you click ok to save the appointment, the email window will appear – it will default to a built-in virtual visit email template which contains the link to the patient portal to register, and/or login, to access the appointment. 
    1. Send the default message, or select a different template to send, or manually edit a message before clicking send. Make sure the patient portal login link is built into the messaging though.
      1. Place cursor where the link should be placed, click the insert form field > patient portal > login page link.




    • Related Articles

    • Doctor view for virtual visits

      On the doctor view in the appointment list, there will be a small camera icon on the row indicating it is a virtual visit. At the time of appointment, wait for the camera to turn green and a connect button appears, this indicates the patient is in ...
    • Patient perspective for virtual visits

      The patient will receive an email with the details of the appointment, as well as a link to register for the patient portal, or the web link to use to log into the patient portal if the patient already has an account. The patient will then login to ...
    • Virtual visits introduction

      Tired of location, or lack of mobility, preventing your patients from coming in more often to see you? Take advantage of the virtual visits we have built right into Healthquest, no other systems are required. Contact your client services ...
    • Set specific appointment types for online booking availability

      Appointment types are customizable at the clinic level, so there is also an option in the appointment type setup that allows you to choose whether each appointment type is available for online booking or not. Along the tabletop menu, select appts > ...
    • Booking a repetition of appointments for one patient

      There are many times when patients are booking continuous appointments for constant treatment/care. Examples could be: A prenatal patient booking every 4 weeks. A physiotherapy patient booking 2-3 times a week for three weeks in a row. Once that ...