Booking a virtual appointment
Drag a patient from the shuttle bay onto
the schedule on the desired date and time.
- As the appointment details
window opens, select the appointment type as normal.
- Then check off the method of
appointment as virtual – this is important as it will create a link for the video
call that will be sent to the patient.

- Once you click ok to save the
appointment, the email window will appear – it will default to a built-in virtual
visit email template which contains the link to the patient portal to register,
and/or login, to access the appointment.
- Send the default message, or select a different template to send, or manually edit a message before clicking send. Make sure the patient portal login link is built into the messaging though.
- Place cursor where the link should be placed, click the insert form field > patient portal > login page link.