Clinic initiated communication with pharmacy

Clinic initiated communication with pharmacy

Communication can occur between Healthquest and the pharmacy using PrescribeIT in a variety of scenarios.

  1. Communication regarding a specific medication for a patient.
  2. Communication regarding a specific patient.
  3. General communication between practitioner and pharmacist.


1. Communication regarding a specific medication

While creating a medication, there is an option to add comments to the pharmacist.


To communicate with a pharmacist after sending the prescription regarding a specific medication, go to the medications tab, highlight the medication requiring communication.

  1. Click on the communication tab in the bottom half of the window.
  2. Click new.

  1. Confirm pharmacy is correct in the ‘To’ section. Click the search icon to select.
  2. Type in a subject, and the message body just like an email.
  3. Click the send button when complete.

 

 2. Communication regarding a specific patient

Communicate with the pharmacy regarding a specific patient, not necessarily a specific medication, from the patient’s chart on the meds tab or from the doctor view PrescribeIT tab.


  1. On the PrescribeIT tab from the doctor view, click on new.
  2. Search the client clicking the lookup icon in the middle of the screen.
  3. Search the pharmacy using the ‘To:’ lookup.
  4. Type the subject and message body in the text fields.
  5. Click send.
From the charting window:

  1. Click the meds tab.
  2.  Along the side click the communications tab.
  3. Click new.
  4. The patient’s name will populate, and if there is a pharmacy saved to the client card, it will populate as well.
    1. If they do not have a pharmacy, click the lookup icons to select the correct pharmacy.
  5. Type the subject and message body in the text fields.
  6. Click send. 

 

3. General communication between practitioner and pharmacist

Communicating with a pharmacist no longer requires a phone call. Access the PrescribeIT tab on the doctor view.


  1. Click new.
  2. Search for the pharmacy in the ‘To:’ lookup field.
  3. Type the subject and message body in the text fields.
  4. Click send.

 

Attachments to a message

  1. Click attachments to open the chart attachments window.
  2. Select the type of document from the dropdown, then select the specific item from the list.
  3. Click add, repeat to add more documents.
  4. Click save.

If an outgoing clinician communication fails, the message will appear in the For Review section in red. From here, you can open the message and try resending the message or response. 

 

The other option would be to archive the error message and resend the message from the patient’s chart or the doctor view. 

 





      









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