From the appointment bookings/confirmations window, double click to open the online bookings – accept/deny window.

1. Select ‘send email notification’ if you wish to inform the patient if their appointment was accepted or denied.
   
2. Accept – click this button if the appointment information is correct and acceptable, the send email window will open.
   
1. Select a message template and click send.
   
1. Or type in a free hand message in the text box and click send.
   
2. A popup message will appear to show that an email has been sent, click ok.
   
3. Deny – click this button if the appointment is not acceptable, for example patient selected the wrong appointment type, the send email window will open.
   
1. Select a message template and click send.
   
1. Or type in a free hand message in the text box and click send.
   
2. A popup message will appear to show that an email has been sent, click ok.
   
4. The appointment will disappear from the appointment bookings/confirmations window.
   
5. Repeat this for all appointments requiring confirmation.