There are multiple appointment statuses within every clinic to decipher if patients are booked, checked in, cancelled, done, and more.

Appointment reminders are designed to go out for appointments that are booked and coming up in the next few days. If a patient cancels, although the appointment is still visible in the schedule, the reminders should not go out.

On the Healthquest Tabletop screen Select Setup > Add Item Types.

Select ‘Appt States’. Under the ‘Send Reminders’ column, check the box for the appointment statuses requiring reminders. In this example, it is only the appointments in the ‘Booked’ state that will receive reminders:

        

Fear not, those cancelled, and late cancelled appointments will NOT get those reminders!