eNotifications

eNotifications

eNotifications Overview

eNotifications are automated messages delivered directly into the physician’s Electronic Medical Record (EMR), with information about key healthcare events for CPAR paneled patients such as emergency room visits and hospital admissions or discharges.

What can I expect on go-live date?

1. All eNotifications for 14 days prior to go live will be sent to EMR. This is a one-time event.
   
2. eNotifications will be sent on a daily schedule thereafter.
   

Where will eNotifications appear in Healthquest?

1. eNotifications appear in the Lab Results tab of a provider’s Appointments List.
   
2. The date displayed is the date the event occurred.
   

How often are eNotifications delivered?

1. Twice daily; 6am and 2pm

What happens if a patient is paneled to more than one provider?

1. Both Providers receive the eNotification. This allows providers to coordinate care if necessary
   

What does a cancelled report look like?

1. Cancelled shows in front of the name on the list and on the report
   

Who can access the Lab/Report tab?

1. Anyone who has lab results access.
   
2. If team members have access to lab results on behalf of providers, they will also see eNotification reports.
   
3. To allow access a staff member’s client card must be configured to include Lab Access.
   

Are there special viewing tips for staff workflow?

1. Staff members may have to adjust the date range filters to ensure they are able to view eNotifications after the primary provider has already viewed it.
   
2. Set the date range to the present day and the past day to see all the eNotifications over the past 24 hours. On a Monday a team member may want to set it to the past 3 days.
   

Where will the report be located after being viewed in the Lab Results tab?

1. The report will remain in the patient’s chart, under the La/Report tab.