Fail-Over to Fax

If a new prescription, renewal request, or cancel request fails to send electronically, PrescribeIT® will send the message to the pharmacy via fax. The prescription’s status will be set to ‘sent as eFax’.

New prescriptions, renewals, or cancelation requests fails to send electronically

If a prescription fails to send electronically, you will receive a fax delivery message in the for-review folder. This notification will be associated with the medication prescribed and will indicate that the task has been sent via fax. Within the medication list, the medication will be set to the sent as eFax status.

 

New prescriptions, renewals, or cancelation requests fails to send via fax

If the medication fails to send via fax, the medication will be moved to the for-review section of the medication list and set to the send failure status.

From here, you can change the destination pharmacy and attempt to send the prescription again or change the delivery method to paper or PrescribeIT® opt-out.

 

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