How to upload Patient Summary information
How to upload Patient Summary information
Once charting is complete, save your chart note and click the Patient Summary button at the top of the charting window.
The Patient Summary Submission window will now generate.
In this window you can select all items or select only specific items. Review each selection to confirm that you are providing the most up to date information possible.
Once you have made your desired selections, click the send button to submit the data.
Draft Submissions
If you have another staff member who is reviewing the available information that can be uploaded to Patient Summary they are able to create a draft version of the submission which you can then upload as the provider. To create the draft, have the staff member review the items and make the appropriate selections. When the Patient Summary window is opened by the provider, the previous selections will populate.
Error Handling
If you receive an error on submission that Netcare or CII is down, retry the submission after an hour. If the submission still will not go through, please contact Healthquest's support team at 1-866-438-3762 or email at support@microquest.ca.
Some errors that may be encountered are:
- Client Registry Error: There is an issue with the submitted client demographics and/or a match for this patient could not be found in Netcare.
- CII received an internal error: CII is unable to process the PS-AB submission and the service may be temporarily unavailable. Re-attempt to send the patient summary after some time has passed.
- PS-AB Repository Error: CII is unable to process the PS-AB submission and the service may be temporarily unavailable. Re-attempt to send the patient summary after some time has passed.
- An error occurred while submitting the patient summary: Please try again later or contact technical support.
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