Instant messaging
Instant messaging is a communication
feature for staff, and practitioners, separate from all patient records. Using
it is a convenient way to communicate with team members without the need to
physically approach them or make a phone call.
Instant messaging is a feature that
requires enabling in the program setup > admin > check off ‘2015 instant
messaging’.
Instant messaging is found on the right-hand
sidebar, either ‘IM’ or ‘Instant messaging’. There is also an ‘IM’ button in
the top left corner of the appointment scheduler.
Instant Messaging window
Have a conversation with someone.
- Open instant messaging.
- Click their name on the left.
- Type the message into the text
box along the bottom.
- Click send or hit enter.
*Note, you can still send a message to
someone who is offline, they will receive the message next time they log in to
Healthquest.
When receiving a message, this instant
messaging window will pop up at the forefront of your screen and will flash red until acknowledged.
Deactivate pop up of IM
To deactivate
instant messaging from popping up, go to program setup > system, select ‘Don’t auto-open instant messaging’. When
a message comes through, the instant messaging or IM on the right sidebar will
flash red to inform you of an incoming message, this will also flash if someone
has sent you a message while you were logged out.
Group Messaging
To start a new group message, click on the New Group button.
The New Instant Messaging Group window will then open.
Once you have added all of the desired group members, rename the group if appropriate. Click 'Ok' to start the group chat.
The group will now be accessed from your list of users in the Instant
Messaging window.
If you need to remove yourself from the group or would like to rename
the group, right click group name and select edit group. Use the door icon shown here to remove yourself from the group.
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