Pharmacy initiated communication

Pharmacy initiated communication

On the ‘doctor view’, messages from pharmacies can be found under the PrescribeIT tab.


  1. The list of messages will default to the status ‘For Review’ on the left side.
  2. All messages can be found in the top section, the highlighted message will appear in full below it.
  3. The name of the pharmacy, patient name, and medication are all highlighted for clarity, and quick access to the patient’s client card.
  4. Review the message or prescription request details, patient name, medication, and pharmacy.

 

Practitioners can receive many different types of messages.

  1. Message – Communication message between pharmacist and practitioner.
  2. Fax delivery – Message/prescription was sent to the pharmacy by PrescribeIT via fax.
  3. Error – Task generated an error; details will be noted in the message.
  4. RX renewal request – Pharmacy is requesting a renewal on behalf of the patient.
  5. RX dispense notification – Medication has been dispensed by the pharmacy.
  6. Cancel RX request approved – Pharmacy approve the request to cancel RX from practitioner.
  7. Cancel RX request denied – Pharmacy decline the request to cancel RX from practitioner.
  8. Cancel RX remaining fills revoked - Pharmacy approves the request to cancel RX remaining refills from practitioner.

Messages may have a high urgency; these will be identified with a red box and a white exclamation mark in it.


Depending on the message type, the displayed action buttons will differ.


RX renewal requests

  1. Redirect – Opens list of Providers within the clinic to re-route.
  2. Approve All – Renews all medications on the request, updates the chart, and sends response back to pharmacy.
  3. Deny All – Sends response back to pharmacy denying all renewal requests.
  4. Respond to Request – Opens the patient chart to the medication, allowing comments to be added prior to sending.
  5. Print – Opens the print window to print the current prescription request.
  6. Archive – Moves the current message to the archived folder, use this for those that require no further action.

 

Fax delivery

If a new prescription, renewal request, or cancel request fails to be sent electronically, PrescribeIT® will send the message to the pharmacy via fax. The prescription’s status will be set to ‘sent as eFax’.


Message


  1. Reply – Opens a blank message box to type a response to send back to the pharmacy.
  2. Archive – Moves the current message to the archived folder, use this for those that require no further action.
  3. Delegate – Give the option to transfer the message to another practitioner within the clinic.
  4. If there are attachments to this message, the attachments button will be available, showing the number of attachments in brackets. Click to open attachments.


Error

If an outgoing clinician communication or renewal response fails, the message will appear in the For Review section in red. From here, you can open the message and try resending the message or response.

The other option would be to archive the error message and resend the message from the patient’s chart or the doctor view.




















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