Practitioner's receiving messages

Read new messages 

1. Filter to unread by user to find the new messages.
   

1. Select conversations on the left side. The messages in the conversation will appear on the right.
   
2. Mark the conversation confidential to hide the content from others within the clinic.
   

Reply to a conversation 

1. After reading the message, select the reply button in the far right.
   
2. Start typing into the text box, or right click to select a response template.
   

1. Add attachments as required.
   
2. Click send.
   

Closing a conversation

When a conversation has ended, click the close button and a warning prompt will appear.

Click yes.

To read these closed messages, click the closed radio button on the patient messaging window, on the chart or the doctor view.

1. It prevents further messaging between patient and clinic on this conversation thread. New communications should be started in a new conversation.
   
2. Removes the conversation from the ‘Assigned’ list. It can still be found, if needed, but reduces conversation list clutter.

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