Practitioner's receiving messages
Read new messages
- Filter to unread by user to find the new messages.
- Select conversations on the left side. The messages in the conversation will appear on the right.
- Mark the conversation confidential to hide the content from others within the clinic.
Reply to a conversation
- After reading the message, select the reply button in the far right.
- Start typing into the text box, or right click to select a response template.
- Add attachments as required.
- Click send.
Closing a conversation
When a conversation has ended, click the close button and a warning prompt will appear.
Click yes.
To read these closed messages, click the closed radio button on the patient messaging window, on the chart or the doctor view.
- It prevents further messaging between patient and clinic on this conversation thread. New communications should be started in a new conversation.
- Removes the conversation from the ‘Assigned’ list. It can still be found, if needed, but reduces conversation list clutter.