Sending/Removing letters from netcare

Within Healthquest, sending letters to Netcare, or removing previously sent letters from Netcare, can be done with the click of a single button.

How Do I Send a Letter to Netcare?

1. From the Client Letters window in Healthquest, select the letter you wish to send to Netcare.
   
2. Click the Send to Netcare button
   

The selected letter will be sent to Netcare that evening.

Notes:

Letters will use the date of the letter itself - not the appointment date - if there is more than 7 days difference between the two dates.

Healthquest does not have the ability to select an attachment and add it to the consult report. However, you can go to other areas of the patient’s chart to copy information and paste it when composing the consult letter.

Letters transcribed outside of EMR as a Word document: create a letter in the patient’s chart, import the Word document (confirm letter is formatted correctly), save. Consult flows as above to Netcare.

Letters transcribed outside of EMR as a PDF document: Copy the text and then paste it into another program such as the letter module in Healthquest (confirm letter is formatted correctly), save. Consult flows as above to Netcare.

I clicked ‘Send to Netcare.’ How Do I Stop the Letter from Sending to Netcare?

1. From the Client Letters window in Healthquest, select the letter you wish to stop from sending.
   
2. Click the un-Send to Netcare button 
   

The selected letter will not be sent to Netcare that evening.

My Letter Has Already Been Sent. How Do I Remove it from Netcare?

1. From the Client Letters window in Healthquest, select the letter you wish to remove from Netcare.
   
2. Click the un-Send to Netcare button  
   

The selected letter will be removed from Netcare and replaced with a Cancelled Specialty Consult Report:

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