Healthquest Cloud is available from most locations
worldwide. However, access from certain countries and regions is restricted to
help protect the platform from automated attacks and other malicious internet
traffic.
Albania
Armenia
Bangladesh
Belarus
Bolivia
Bulgaria
Cambodia
Czechia
Eritrea
Estonia
Georgia
Hong Kong
Iran
Iraq
Latvia
Libya
Lithuania
Moldova
Netherlands
North Korea
Romania
Russia
Seychelles
Serbia
Singapore
Slovakia
Slovenia
Taiwan
Ukraine
This list is reviewed and updated periodically as internet traffic and security risks change.
Before travelling, please contact the Healthquest Support team if you are unsure whether Healthquest Cloud will be accessible from your destination.
If you need to access Healthquest Cloud from a restricted location, your clinic’s IT provider may be able to help you use one of the following options.
Your clinic’s IT provider may be able to configure a secure VPN connection that routes your internet traffic through Canada.
For security reasons, please consult your clinic’s IT provider before installing or using a VPN service.
You may be able to remotely connect to an approved workstation or server located at your clinic and access Healthquest Cloud from that computer.
This option must be configured by your clinic’s IT provider.
The Healthquest IT team may be able to allow access from the public IP address of your current location.
To request access, please fill out this form. A
new submission needs to be done whenever you connect from a different location
or your public IP address changes.
Please allow up to one business day for this update to take
effect. Requests submitted outside regular business hours, including weekends
and holidays, may take longer.
Please submit your request before access is needed whenever possible.