What to expect on go live

What to expect on go live

After Go-Live

Uploading of mapped data to the Community Encounter Digest

After go-live information flows from the mapped fields in Healthquest to the Community Encounter Digest in Netcare. Once an appointment is marked “Done”, information will flow that evening to Netcare.



Checking the Community Encounter Digest (CED)
As early as the day after go-live on CII, data should appear in the CEDs in Netcare of the patients that visited the clinic the day before. Check to ensure that information is going to the CED as expected from your mapping session.

If anything is unexpected, please contact eHealth Support Services Contact Centre at 1-855-643-8649 or eHealthsupportservices@cgi.com

Periodically the provider or a delegate should view CEDs in Netcare of patients that had visits to the clinics for feedback. A tip is to view the CEDs on patients with repeat visits after the go-live date.

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