eFax Introduction

eFax Introduction

Introduction

Healthquest has integrated RingCentral eFax software directly into the EMR. With this integration you can send faxes directly from Healthquest, utilizing the patient's attached referral doctors and relations, like pharmacies or third parties, for a patient specific address book, or fax any number manually. Faxes get logged on the patient's chart and there is a report available to view the status of the referral, what was sent and to who. You can also refax the referral with just a few clicks. For more information on adding relations to the patient's client card, please click here. To setup access to this feature, please contact your account manager.

Frequently Asked Questions

1. If my clinic utilizes an eFax program already, can we continue to use it with this integration?
      Answer: No, the integration is created to work only with RingCentral. 
2. What about my existing eFax address book?
      Answer: eFax address books can be transferred into the EMR as long as it can be exported as a CSV file.
3. Do I still need a fax machine?
      Answer: Initially for testing a fax machine is required, but afterwards the eFax software is able to replace having a physical fax machine.
4.  How will I know if a fax has sent? What about if a fax has failed?
      Answer: Once you click the send button, you will receive a pop up notification that the fax has been added into your sending que. To check for a fax's status, review the Sent Fax Report or check the       patient's eFax history.
5. What if my clinic has more than one fax number?
      Answer: We may be able to configure this to be possible. Please discuss your requirements with your Account Manager.
6. What if my clinic has multiple sites?
      Answer: Multiple sites can be configured.
7. Can the clinic access RingCentral for settings?
      Answer: No, currently RingCentral access will be provided to Healthquest's support team only.
8. Is there an additional cost?
      Answer: Yes, please discuss with your account manager.

    • Related Articles

    • Sending an eFax

      To send an eFax directly from Healthquest, open the document you would like to send, such as a letter, and click the print button, select the fax option and ok. If you do not have this option when clicking print, connect with your Account Manager at ...

    • Fail-Over to Fax

      If a new prescription, renewal request, or cancel request fails to send electronically, PrescribeIT® will send the message to the pharmacy via fax. The prescription’s status will be set to ‘sent as eFax’. New prescriptions, renewals, or cancelation ...

    • Index files for Netcare

      Contact technical support to enable this feature. Once enabled, select admin > index files for Netcare. Lookup client. Fill in required information. Click Save when complete to link file to client. Click Save w/Task button to create a new worklist ...

    • eReferrals Introduction

      Healthquest, Canada Health Infoway and the Government of Alberta have collaborated to initiate eReferrals, which is integrated within your Healthquest. Please note, eReferrals is currently set up for the FAST program only. Sending eReferrals Once the ...

    • Linking scanned documents to a patient chart

      Linking documents to a patient chart Admin > Index files. Review the document to find the patient it belongs to. Search the patient in the client lookup field or select new client to create a new patient. Decide what the scan type should be, select ...