Sending an eFax

To send an eFax directly from Healthquest, open the document you would like to send, such as a letter, and click the print button, select the fax option and ok.

If you do not have this option when clicking print, connect with your Account Manager at Healthquest, they can assist in getting this setup, as additional fees will apply.

Next, you will need to enter who the fax is being sent to.

Click in the box highlighted above to type in a fax number or search your address book. When clicking in this box, some related fax numbers will appear for you to optionally select from, such as a referral doctor or a pharmacy that has been attached to the patient's client card as a relation. There is a commonly used section as well.

Add multiple fax numbers to send the document to more than one place. Click the Add button to manually type in an additional fax number, or search in the 'To' box again.

If you choose to add a cover page, select the option, and type any notes that you would like to include.

Clinic specific cover pages are not currently supported.

When you have finished adding information to the cover page, click 'Send'.

Checking the Status of the eFax

To check the status of a fax, on the client card or charting window, click the hyperlinked name, select eFax Hx.

A list of the patient's faxes will generate.

In this window you can see the status of the fax. If a fax has not gone through, click the paper icon to re-send the fax, or forward the fax if you would like to send it somewhere else.

To review all faxes sent in a day or any time interval, not specific to one patient, go into Reports -> Client Lists -> Fax Sent. This should be done routinely throughout the day to ensure all of your sent faxes were received by the desired destinations.

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