Electronic lab mismatches

Electronic lab mismatches

On occasion, lab results will not link to a patient chart. This may be due to a spelling discrepancy in the patient demographics or not finding a matching practitioner.

 

Automated lab process – Linking unlinked labs to a patient

When logging into Healthquest at the start of the day, the security/news feed will open. At the top of that window will be a warning of unlinked labs. Click lab results.

The lab results window will open with the warning of unlinked labs.


  1. Click yes.
  2. The lab results exception window will appear. 

  1. Highlight the lab result, the patients with similar last names will be displayed at the bottom of the window.
  2. Preview the lab result by clicking on the ‘view lab result’ button to view.
    1. Select the correct patient’s name from the list of similar client names in the bottom.
    2. Or click the search client button to open the client lookup. Type in the patient’s name and select from the list.
    3. If the client is not in the system, but needs to be, click ‘Add new client.’ Enter applicable information into the client card and save.
  3. Now that a lab result and a client are highlighted, click ‘Link to client.’
  4. Repeat this for all the lab results.

Automated lab process – Linking unlinked labs to a practitioner

Click lab results from the warning found on the security/new feed window (example shown above).

  1. Click lab results.
  2. Click yes to confirm you want to link the lab result to a doctor.
  3. The 'lab results exception' window will open. 

  1. Highlight a lab result.
  2. Preview the lab result by clicking on the ‘view lab result’ button to view, find the correct doctor, or look up patient if required.
  3. Select the lab doctor.
  4. Select the clinic doctor from the dropdown.
  5. Click the link to clinic doctor.

 

If a manual lab process is completed every day, a warning will not appear on the security/news feed window. Open the lab results from the admin menu as part of a daily routine. The unlinked labs warning will pop up. Follow the same steps as above to link to patients and or practitioners.



    • Related Articles

    • Labs

      Labs are where electronic lab results and reports come directly into the EMR and are linked to patient charts through several identification items. Labs can also be added manually if necessary. Click here to review how to add a manual lab result. To ...

    • Lab results tab

      All electronic labs and reports for a practitioner to review will be listed here. Double click on the top lab/report to open the lab results window. Review the lab/report shown. The highlighted result is shown in full below. (*Note abnormal results ...

    • Manual lab entry

      Adding a manual lab entry is beneficial to continue tracking trends of lab values if the patient had labs completed by another practitioner outside of this clinic. For example, a patient goes to the diabetic clinic for 6 months, and the lab results ...

    • Connect Care lab codes

      Open the doctor’s client card, select the practitioner tab. Provider ID: This serves as a distinctive identifier for each doctor within the province, facilitating communication to testing facilities about the specific ordering provider. *Note, EPIC ...

    • 4.4.05 - Healthquest version - Sep 21st, 2022

      Fixed a bug that prevented electronic PrescribeIT® prescriptions from being inactivated without sending a cancellation message in some situations. Fixed an issue where processing labs would silently fail to generate PDF reports in some situations. ...