Windows user login

1. Open a web browser and navigate to: Healthquest Cloud
   
2. Login with your username and password.

      3. Double-click the “Healthquest 4” icon.

**Some web browsers may display a warning before downloading the Healthquest shortcut and you may need to approve the file download

      4. Open the download folder shown here, copy and paste this Healthquest Cloud Shortcut file to your convenient location (e.g. your Desktop).

**Please note the preference settings for credentials “Shared” and “Private” 

      5. Locate the file you downloaded and double-click to launch Healthquest Cloud.

      6. Enter Cloud username and password.

1. If the Domain is blank, enter hqcloud\ in front if your username.
   

       7. If prompted, select Don't ask me again for remote connections from this publisher and then click Connect.

       8. Healthquest will launch and automatically log you into the application.

1. Note: it may take up to 60 seconds to launch Healthquest!
   

If prompted to login to Healthquest itself, please contact Microquest tech support toll free at 1-866-438-3762. (Local 780-438-3762).

Microquest tech support is available, Mountain Time (UTC -07:00):

1. Monday-Thursday 07:30-18:00
   
2. Friday 07:30-17:00
   

 If unable to connect with tech support and need to get logged in immediately, use your healthquest login username and password to access Healthquest. (Note this is not the same as your cloud login).

• Related Articles

• MacOS user login

  Note: MacOS users require the free Microsoft Remote Desktop application to access Healthquest Cloud. See the MacOS Install Microsoft Remote Desktop Client section for more information. Open a web browser and navigate to: Healthquest Cloud Login with ...

• Resetting passwords

  To reset a password in Healthquest, you must have admin privileges. From the setup menu, select reset passwords. Select the user to reset from the dropdown list. Click the ‘reset’ button. Click yes to the popup message, and close window. Next time ...

• Setup user access

  This can act as a report if you click the retrieve button, showing you all the permissions per user all at once. It will also allow you to make edits to those permissions within this window without having to search and open each staff member’s client ...

• Netcare in Healthquest

  The Alberta Netcare portal is an online interface allowing all Alberta healthcare professionals to view, and in some cases, update key information such as a patient's allergies, prescriptions, and lab results, if they have access. Netcare displays ...

• Creating a new nonclinical employee client card

  Click on the ‘New’ button within the client card window. Enter the first and last name of the person being added, note the first and last name are a shade of pink, this means they are required fields. Select the client type from the dropdown as ...