Canceling a prescription

Sometimes a medication will be cancelled prior to its completion. Send a message to the pharmacy from the chart just by canceling the medication and entering a reason.

1. Open the medications tab on a patient’s chart.
   
2. Select the applicable medication.
   
3. Click cancel.
   
4. Select the applicable cancel reason, and/or enter a custom reason.
   
5. Click ok.
   

This will send the cancellation request to PrescribeIT® electronically, or as a fail-over to fax. The medication’s status will be set to cancel pending.

 

Once received, the pharmacy will respond to the request:

1. Approve - The pharmacy has approved the cancel request. The medication will automatically be marked as inactive.
   
2. Denied - The pharmacy has denied the cancel request. The medication will remain active.
   
3. ​Remaining Refills Revoked - The pharmacy has approved the cancel request after dispensing the medication. Any additional refills will not be dispensed by the pharmacy. The medication will automatically be marked as inactive.
   

 

Once the cancellation request has been approved, the medication will automatically be set to Inactive.

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